Terms of Service

Table of Contents

About Our Business

Meinhart Solutions LLC is a limited liability company that is doing business as (dba) iHelpU.tech. Checks may be written to Meinhart Solutions LLC or iHelpU.tech. Any checks written to any individual or organization other than Meinhart Solutions LLC or iHelpU.tech may be refused.

Customers accept our terms of service when they enter the premises and/or when the customer does business with Meinhart Solutions LLC. Terms and conditions are subject to change.

Meinhart Solutions LLC helps sponsor the Study Shoppe Inc. The Study Shoppe Inc. is a 501(c)(3) non-for-profit entity, separate from Meinhart Solutions LLC, despite sharing a building on the premises. The Study Shoppe Inc. is subject to their additional terms and conditions which can be found on their website. https://studyshoppe.org

Is Meinhart Solutions LLC Affiliated With Apple Inc.?

Meinhart Solutions LLC dba iHelpU.Tech is an Independent Repair Provider (IRP) for Apple Inc. This means that we have access to genuine Apple parts, tools, and diagnostics for iPhone and Mac repairs. We are not currently authorized to perform any sort of warranty work or recalls for Apple. Please visit https://support.apple.com/irp-program for more information about the IRP program. Visit https://support.apple.com/repair/verify-repair-provider to verify our shop status. You may also verify our shop status via our direct link here.

Parts required for repairs are obtained through both Original Equipment Manufacturers (OEMs) and third parties, depending on availability and technician discretion. Pricing on all repairs are not set by the OEM.

Meinhart Solutions LLC employs Apple certified technicians. Some technicians may be uncertified or are undergoing training. More information about Apple’s technician certification program can be found on Apple's website.

General Terms

Right To Refuse

Meinhart Solutions LLC reserves the right to refuse business to any client for any reason pursuant to the Civil Rights Act of 1964. We are happy to work with you to help with your technology needs, however, we ask that you respect our staff and facilities in return. Additionally, as a family friendly company, we ask that customers refrain from swearing on the premises. You will be asked to leave if you display poor public behavior.

Acceptance of Terms and Conditions

By engaging the services of Meinhart Solutions LLC, the customer acknowledges and agrees to be bound by our Terms of Service, including all policies and provisions contained therein.

It is the responsibility of the customer to review and familiarize themselves with our Terms of Service prior to engaging our services. If the customer has any questions or concerns about our Terms of Service, they should contact us for clarification before proceeding with the requested service.

The customer's acceptance of our Terms of Service is implied upon their initiation of a service request, submission of a device for repair, or any other engagement of our services. By doing so, the customer agrees to adhere to all terms and conditions outlined in our Terms of Service.

Meinhart Solutions LLC reserves the right to update or modify our Terms of Service at any time without prior notice. The customer is advised to review our Terms of Service periodically for any changes or updates. Continued engagement of our services following any updates or modifications to our Terms of Service constitutes the customer's acceptance of those changes.

If the customer does not agree with any part of our Terms of Service, they are advised not to engage our services. In such cases, they should promptly notify us, and we will make every effort to address their concerns or direct them to alternative service providers.

Recording On Premise

Recordings of technicians, repairs, devices, inventory, and any other entity or object on the premises is forbidden without the express written consent of Meinhart Solutions LLC. A recording is defined as a video or audio stream that is saved to a device, or a video or audio stream that is uploaded to an online service. Live streams of video or audio to any service or device are prohibited. Meinhart Solutions LLC will confiscate any offending devices until there is sufficient evidence that the unauthorized recordings are deleted. We will escort unauthorized parties off of the premise upon first notice of the offense.

Video surveillance cameras are installed onsite. By entering onto the premises, you consent to the recording of your person and property. This recording may used for anti-theft, quality improvement, training, and legal purposes.

Warranty and Refund Policy

Warranty Period

Many repairs offered by Meinhart Solutions LLC come with a limited 12-month warranty from the date of service. Not all devices and repairs come with a warranty. All devices with prior liquid damage or that have undergone a prior repair attempt are not eligible for our warranty.

Warranty Coverage

Our warranty covers defects in materials and workmanship under normal use, following Apple's warranty coverage guidelines. Only repairs that use parts provided by Meinhart Solutions LLC are eligible for our warranty. All repairs that use customer-provided parts are not eligible for any warranty or refund. Warranty Void: Warranties will be considered null and void if the device has experienced accidental damage. (Our warranty is not an insurance program, nor a substitute for insurance.) Accidental damage includes but is not limited to:

  • Liquid damage
  • Fall damage
  • Cracked screens
  • Cracked front or back glass
  • Prior repair attempt (This includes any repairs attempted by the customer, other individuals, or other businesses.)

Warranty Claim Process

To file a warranty claim, the customer must bring the device to our store for inspection. We must be able to identify and match the serial number of the device in our system. Proof of repair purchase is not necessary, but it is helpful in this process.

Refunds

Refunds will not be issued for devices that are in working or improved condition. Refunds will not be issued unless at least one warranty repair has been attempted. Devices will not be eligible for a refund if the device has experienced additional accidental damage since the repair. Data recovery and training are not eligible for refunds. Up to ten percent of the purchase may be withheld if the initial purchase was made with a credit card, debit card, or other electronic transaction. Refunds will not be processed on repairs paid for by check until seven business days after the check was deposited.

Partial Refunds

Devices with multiple, unrelated problems to the initial repair may not be eligible for a full refund and may be subject to a partial refund, no refund, and/or additional terms at the discretion of Meinhart Solutions LLC. The determination of a partial refund will be based on the extent of the unrelated issues and the overall impact on the device's functionality.

Diagnostic Policy

This policy outlines our terms of service related to diagnostic fees for computer and phone repairs. We want to ensure transparency and fairness with our pricing structures, so we ask all customers to please read this policy before booking a repair service.

1. Free Diagnostic Services

Our skilled technicians aim to diagnose your device's issue as quickly as possible. We offer a free diagnostic service if the issue can be identified within 15 minutes of inspection.

2. Diagnostic Fee

In some cases, determining the root cause of the issue may require more than 15 minutes. If we anticipate this will be the case, a flat diagnostic fee will apply. The amount of the diagnostic fee will be communicated before we proceed with the detailed diagnosis, and will require your approval.

3. Payment of Diagnostic Fee

The diagnostic fee is required to be paid as an upfront deposit before we proceed with the extended diagnostic process. This fee reflects the time and expertise required by our technicians to diagnose more complex issues.

4. Diagnostic Fee & Repair Costs

If after diagnosis, you decide to proceed with the recommended repairs, the diagnostic fee already paid will be deducted from the total repair costs. Essentially, the diagnostic fee acts as a deposit towards the repair.

5. Non-Repairable or Unfixed Devices

If after a detailed diagnosis, we find that your device cannot be repaired or if you choose not to proceed with the recommended repairs, the diagnostic fee will not be refunded. This is to cover the time and resources utilized by our technicians during the diagnostic process.

Before any detailed diagnostic process that may require a fee, our team will inform you of the estimated diagnostic time and the associated costs. We will only proceed with the extended diagnostic service upon your explicit consent.

7. Queries

Should you have any questions or concerns regarding this policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with Meinhart Solutions LLC is satisfactory.

By requesting our services, you agree to this Repair Diagnostic Fee Policy.

Customer Property

Labels may be attached/adhered to customer property as a part of our system to track repairs and prevent device loss. Device-specific charging cables may be needed to complete some repairs.

Cases, tempered glass, SIM cards, micro SD cards, pop sockets, and other accessories are expected to be removed from the device prior to repair. Technicians will make an effort to keep track of any accessories left with the device, however this is not guaranteed. LOST CASES AND ACCESSORIES ARE NOT THE RESPONSIBILITY OF MEINHART SOLUTIONS LLC. Cases and other accessories that are lost or forgotten on our premise become property of Meinhart Solutions LLC and will be given away or sold at our discretion.

Customer intellectual property pertaining to device backups may be stored on our computer systems. Backups will only be made at the customer’s request or at the technician’s discretion. We are not responsible for any data loss. Device and account passwords may be necessary in order to complete certain repairs. Non-disclosure agreements must be made in advance. We do not guarantee backups will be kept after a repair is completed. Customer data may be subject to deletion upon request, after two-weeks of a repair, or if disk space being occupied by customer data is needed for other purposes.

Missed Payments, Overdue Invoices, And Abandoned Device Policy

Devices will not be returned to the customer until full payment has been received.

Meinhart Solutions LLC will assume sole ownership of all abandoned devices. An abandoned device is defined as a device that is pending on the customer’s input or payment for over 30 days. Meinhart Solutions LLC is not responsible for any lost data or materials when a device is abandoned. Please note that the 30 day timer does not count the time the device is pending repair.

Abandoned devices will be sold as means of compensation to cover our loss of time and materials spent working on the repair of said device. The abandoned device may be reclaimed by the original owner for the amount due on the repair plus five percent.

Meinhart Solutions LLC will attempt, but is not obligated, to contact the customer once a repair is completed and before a device becomes abandoned. A valid phone and email must be on file. Meinhart Solutions LLC is not responsible for incorrect or outdated contact information. It is the customer’s responsibility to respond to our messages, keep up-to-date contact information, and inform Meinhart Solutions LLC of any contact information changes.

Estimate Policy

Meinhart Solutions LLC provides initial estimates for repairs and services based on the information provided by the customer and our preliminary assessment of the issue. These estimates are intended to give the customer a general idea of the cost involved in resolving the issue. The customer acknowledges that the initial estimate may not reflect the final price, as additional issues or complications may be discovered during the course of the repair process. The final price may also be affected by changes in the cost of parts or labor, or other factors beyond our control. In the event that the actual cost of the repair or service significantly exceeds the initial estimate, our technicians will promptly notify the customer with an updated quote. The customer will have the option to either accept the revised quote and proceed with the repair or service, or decline the revised quote and retrieve their device without the issue being resolved. If the customer declines the revised quote, they will be responsible for any fees incurred up to the point of the revised quote, unless otherwise specified by our "No-Fix, No-Fee" policy or other applicable terms.

Privacy Policy

Meinhart Solutions LLC is committed to protecting the privacy of our customers. This Privacy Policy outlines the types of personal information we collect, how we use that information, and the steps we take to ensure its security.

  1. Information Collection: When customers engage our services, we may collect personal information such as name, address, phone number, email address, and device information (e.g., make, model, and serial number). This information is necessary for us to provide our services, communicate with customers, and maintain records of our transactions.

  2. Use of Information: We use the personal information we collect for the following purposes:

    a. To provide and manage our services, including processing service requests, communicating with customers, and facilitating the repair process.

    b. To maintain records of our transactions and interactions with customers for internal purposes, such as accounting, customer support, and service improvements.

    c. To send customers updates, promotions, and other marketing materials related to our products and services, provided that the customer has given their consent to receive such communications.

  3. Information Sharing: We do not sell, rent, or share our customers' personal information with third parties, except as required by law or in cases where it is necessary to complete a service or resolve a dispute. Examples of such cases include sharing information with shipping carriers, payment processors, or other service providers who assist in the delivery of our services.

  4. Marketing Communications: With the customer's consent, we may use their email address to send updates, promotions, and other marketing materials related to our products and services. Customers may opt out of receiving these communications at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

  5. Data Security: We take appropriate measures to protect the security of the personal information we collect. This includes implementing industry-standard security practices, such as encryption and secure storage, as well as limiting access to customer data to authorized employees only.

  6. Data Retention: We retain customer data for as long as necessary to fulfill the purposes for which it was collected or as required by law. We will take reasonable steps to delete or anonymize personal information that is no longer needed for these purposes.

  7. Changes to the Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time without prior notice. Customers are advised to review our Privacy Policy periodically for any changes or updates. Continued engagement of our services following any updates or modifications to our Privacy Policy constitutes the customer's acceptance of those changes.

By engaging our services, the customer agrees to this Privacy Policy and the collection, use, and sharing of their personal information as described herein. If you have any questions or concerns about our Privacy Policy, please contact us.

Prohibited Content

  1. Meinhart Solutions LLC is committed to maintaining a professional and ethical work environment. As such, we reserve the right to refuse service to any customer whose device contains pornographic images, illegal content, or any other form of inappropriate data, as determined at our sole discretion.

  2. If our technicians discover such prohibited content on a customer's device during the course of providing our services, we will immediately cease all work on the device and notify the customer of our decision to terminate the service.

  3. The customer will be responsible for any fees incurred up to the point at which the prohibited content is discovered. No further services will be provided, and the customer must promptly retrieve their device.

  4. In cases where the discovered content is illegal or in violation of applicable laws, Meinhart Solutions LLC reserves the right to report the content to the appropriate authorities without prior notice to the customer.

Repair Specific Terms

Meinhart Solutions LLC may enact special terms and conditions for specific repairs.

Apple IRP Repairs

Additional user information may be required prior to creating an IRP repair. Apple requires this information to Find My must be disabled on the unit under repair for the duration of the repair. This includes when the repair is still active.

Motorola Phone Repairs

There will be no warranty available on some Motorola or Lenovo phone repairs. This is due to the poor build quality of select Motorola devices. Warranties from the manufacturer of the part may still be valid. The customer is responsible for any fees associated with claiming the warranty on manufacturer parts. Labor will still be charged at the standard rate for all warranty and repeat repairs.

Samsung Galaxy Repairs

Several modern Samsung smartphones, including the Galaxy S series and Galaxy Note series, must be serviced by taking the back cover of the phone off first. Many of these same phones use glass for the back cover of their design. While we have the experience and expertise to remove the back glass without defect most of the time, the glass is still very fragile and is highly prone to cracking. Meinhart Solutions LLC will replace the back glass with a generic panel at no additional charge in the event the original glass is damaged during the repair. The customer may, however, choose to upgrade to an OEM back glass panel. OEM panels will be charged in addition to the repair and are not included in the original price.

iPad Repairs

iPads that use Touch ID or Face ID require special hardware that is unique to each device in order for these services to work. There is a small chance that this hardware may be damaged on the device during hardware repairs.

The customer will be presented with three options in the event irreplaceable hardware is damaged in the repair process.

  1. The customer can choose to continue the repair at a significantly discounted price with the expectation that Touch ID / Face ID will not work when the repair is complete.
  2. The customer can opt to go with a whole-unit replacement with the same model year or newer priced at fair market value. A generous offer to purchase the broken device will be made as means of compensation for the inconvenience.
  3. The customer may opt to cancel the repair at no cost. Repairs under this clause are still subject to our “Warranty & Refund Policy”.

Devices with prior repair attempts will not be eligible for discounts or whole-unit replacements.